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Responsible Organisation Directory
A structured directory of organisations that may be responsible for different categories of civic issues in Swindon.
Network Rail
Railway infrastructure, level crossings, trackside land, railway bridges
Handles: Railway infrastructure, level crossings, trackside issues, railway bridge defects
Official route: https://www.networkrail.co.uk/communities/contact-us/
Thames Water
Water supply, sewerage, drainage, water leaks, sewage issues
Handles: Water leaks, sewage flooding, drain blockages, water pressure issues, burst pipes
Official route: https://www.thameswater.co.uk/help-and-support/contact-us
Wales & West Utilities
Gas distribution network in Swindon area
Handles: Gas leaks (call 0800 111 999), gas pipe issues, gas emergency
Official route: https://www.wwutilities.co.uk/contact-us/
Scottish and Southern Electricity Networks (SSEN)
Electricity distribution network covering Swindon
Handles: Power cuts, damaged power lines, street lighting on electrical network, electrical hazards
Official route: https://www.ssen.co.uk/Contact-Us/
Openreach
Telecoms infrastructure, broadband cabinets, telephone poles and lines
Handles: Damaged phone lines, broadband cabinet issues, telegraph pole damage
Official route: https://www.openreach.com/help-and-support
Swindon Borough Council - Housing
Council housing, housing advice, homelessness, housing register
Handles: Council housing repairs, housing advice, homelessness, housing register, tenancy issues
Official route: https://www.swindon.gov.uk/info/20063/housing
GreenSquareAccord
Housing association providing affordable homes in Swindon and the South West
Handles: Housing association repairs, tenancy issues, communal areas, anti-social behaviour on estates
Official route: https://www.gsa.org.uk/contact-us
Great Western Hospital NHS Foundation Trust
Hospital services, A&E, outpatient care at Great Western Hospital
Handles: Hospital services, patient feedback, A&E, outpatient appointments
Official route: https://www.gwh.nhs.uk/contact-us/
Bath, Gloucestershire, Swindon and Wiltshire ICB
NHS commissioning, GP services, mental health services, community health in Swindon
Handles: GP services, NHS dentistry, mental health services, community health provision
Official route: https://www.bgsw.icb.nhs.uk/contact-us/
Swindon Borough Council - Parking
On-street parking, car parks, parking permits, parking enforcement, penalty charge notices
Handles: Parking permits, car park issues, parking enforcement, penalty charge notices, abandoned vehicles
Official route: https://www.swindon.gov.uk/info/20071/parking
Swindon Borough Council - Licensing
Taxi licensing, alcohol licensing, gambling licensing, street trading
Handles: Taxi complaints, licensed premises, street trading, alcohol licensing issues
Official route: https://www.swindon.gov.uk/info/20075/licensing
Swindon Borough Council - Community Safety Partnership
Community safety, crime prevention, anti-social behaviour coordination
Handles: Anti-social behaviour, community safety concerns, crime prevention, neighbourhood disputes
Official route: https://www.swindon.gov.uk/info/20082/community_safety
Swindon Borough Council - Public Health
Public health, health improvement, drug and alcohol services, sexual health
Handles: Public health concerns, health improvement programmes, drug and alcohol services
Official route: https://www.swindon.gov.uk/info/20070/public_health
Swindon Borough Council - Education
School admissions, school place planning, education support services
Handles: School admissions, school transport, education services, SEND support
Official route: https://www.swindon.gov.uk/info/20067/schools_and_education
Wiltshire and Swindon History Centre
Archives, local history records, heritage preservation for Swindon and Wiltshire
Handles: Historical records, heritage queries, archive access, local history research
Official route: https://www.wshc.eu/contact-us/
Environment Agency
Flood risk, river management, water quality, waste regulation, pollution incidents
Handles: Flooding, river pollution, waste crime, water quality, environmental incidents
Official route: https://www.gov.uk/government/organisations/environment-agency/contact-environment-agency
Wiltshire Wildlife Trust
Nature conservation, wildlife reserves, environmental education in Wiltshire including Swindon
Handles: Wildlife concerns, nature conservation, environmental volunteering, local nature reserves
Official route: https://www.wiltshirewildlife.org/contact-us
Swindon Borough Council - Bereavement Services
Cemeteries, crematorium, bereavement support, memorial management
Handles: Cemetery maintenance, crematorium bookings, memorial issues, grave concerns
Official route: https://www.swindon.gov.uk/info/20081/bereavement_services
Citizens Advice Swindon
Free independent advice on debt, benefits, housing, employment, consumer issues
Handles: Benefits advice, debt advice, housing advice, employment advice, consumer complaints
Official route: https://www.citizensadviceswindon.org.uk/contact-us/
Swindon Domestic Abuse Support Service (SDASS)
Domestic abuse support, safety planning, advocacy for victims in Swindon
Handles: Domestic abuse support, safety planning, advocacy, referral services
Official route: https://www.sdass.org.uk/contact-us/
Swindon Borough Council - Street Lighting
Street lighting maintenance and repairs on council-maintained roads
Handles: Broken street lights, dim lighting, damaged lighting columns, illuminated signs and bollards
Official route: https://www.swindon.gov.uk/report/street-lighting-fault
Swindon Borough Council - Abandoned Vehicles
Removal of abandoned vehicles from public land and highways
Handles: Abandoned vehicles, untaxed vehicles on public land, nuisance vehicles
Official route: https://www.swindon.gov.uk/report/abandoned-vehicle
Swindon Borough Council - Trees and Woodland
Council-owned trees, tree preservation orders, trees in conservation areas
Handles: Dangerous trees on council land, tree preservation orders, tree planting requests, overhanging branches from council trees
Official route: https://www.swindon.gov.uk/info/20074/parks_and_open_spaces
Swindon Borough Council - Fly-tipping
Fly-tipping investigation and removal from public land
Handles: Fly-tipping on public land, dumped rubbish, illegal waste disposal
Official route: https://www.swindon.gov.uk/report/fly-tipping
Swindon Borough Council
Council services, planning, housing, environmental health, waste, parks, libraries, parking, licensing
Handles: Potholes, pavements, fly-tipping, street lighting, litter, parks, planning, housing, parking, licensing, environmental health
Official route: https://www.swindon.gov.uk/contact-us
Swindon Borough Council - Highways and Transport
Roads, pavements, potholes, road markings, traffic signs, street lighting on adopted roads
Handles: Potholes, damaged pavements, road defects, street lighting, traffic signs, road markings
Official route: https://www.swindon.gov.uk/info/20079/streets_and_roads
Swindon Borough Council - Waste and Recycling
Bin collections, recycling, fly-tipping removal, bulky waste, street cleansing
Handles: Fly-tipping, missed bin collections, litter, street cleaning, bulky waste
Official route: https://www.swindon.gov.uk/info/20078/rubbish_and_recycling
Swindon Borough Council - Planning
Planning applications, building control, development management, conservation areas
Handles: Planning applications, building control, unauthorised development, conservation
Official route: https://pa.swindon.gov.uk/online-applications/
Swindon Borough Council - Environmental Health
Noise complaints, pest control, air quality, food safety, public health nuisances
Handles: Noise nuisance, pest control, air quality, food hygiene, drainage, odour complaints
Official route: https://www.swindon.gov.uk/info/20072/environmental_health
Swindon Borough Council - Parks and Open Spaces
Parks, green spaces, play areas, allotments, trees on council land
Handles: Park maintenance, play area safety, tree issues, allotments, green space management
Official route: https://www.swindon.gov.uk/info/20074/parks_and_open_spaces
Wiltshire Police - Swindon
Policing, anti-social behaviour, crime reporting, neighbourhood policing
Handles: Crime, anti-social behaviour, neighbourhood disputes, road safety, public order
Official route: https://www.wiltshire.police.uk/ro/report/online/online-reporting-form
National Highways
Motorways and major A-roads including M4 and A419 through Swindon
Handles: Motorway incidents, M4 issues, A419 defects, trunk road maintenance, debris on motorway
Official route: https://nationalhighways.co.uk/contact-us/
Stagecoach South West
Bus services in and around Swindon
Handles: Bus service issues, timetables, bus stop facilities, driver complaints
Official route: https://www.stagecoachbus.com/help-and-support/contact-us
Swindon's Bus Company
Local bus services across Swindon and surrounding areas
Handles: Bus service issues, timetables, lost property, accessibility on buses
Official route: https://www.swindonsbus.co.uk/contact
Great Western Railway (GWR)
Rail services from Swindon station on the Great Western Main Line
Handles: Train delays, station facilities, ticketing, accessibility at Swindon station
Official route: https://www.gwr.com/help-and-support/contact-us
This directory uses legitimate publicly available information only. Swindon Together does not represent or control these organisations. Verification status indicates whether information has been independently checked. Always contact organisations directly through their official routes.
